In a company's internal communication, it may be common to have some flaws, especially with remote work. But to avoid losses and ensure that the company is aligned, it is important to know how to improve communication in the work environment.
How important is internal communication for the company?
Internal communication encompasses the entire flow and exchange of information between employees and company leaders. It is responsible for circulating relevant information and aligning employee´s expectations. Through it, clear and efficient messages are explained.
In addition, it is also responsible for ensuring that the work is done in a harmonious way, avoiding misunderstandings between teams and contributing to the efficiency of the sectors.
Ineffective internal communication can generate stress, fights, relationship difficulties and even lead to a person resigning or being fired.
When the company is communicating with employees, this process is called internal marketing. Newsletter, site, corporate social media and chats are among the channels and tools that a company can use for this
Now that you understand the importance of information flow within the company, it is important to learn how to improve communication in the work environment.
Some tips on how to improve communication in the workplace
Knowing how to improve communication in the work environment should be the focus of the human resources area together with all sectors of the company. That's because a misaligned business runs the risk of increasing rework and losing profitability by not having the different teams in tune.
Among the tips for good communication at work are using appropriate tools, holding efficient meetings, integrating the different areas of the company, among others. Here are some details of each below.
1 - Integrate the different areas of the company
One of the main goals of understanding how to improve communication in the work environment is to put into practice the integration between the different areas of the business.
For this, it is essential to encourage dialogue between colleagues from the same sector and also from different areas, so that everyone knows the essential activities within the company.
Thus, each person will understand the particularities of the different sectors, understand the existing problems and favor the growth of a more collaborative culture.
One way to put this into practice is by encouraging sector transparency and the disclosure and sharing of relevant information through internal communication tools.
In addition, your company can encourage dialogue among employees through more informal meetings.
2 - Conduct efficient meetings
Meetings should be a space for exchanging information, dialogue and ideas that take place in an organized and assertive manner.
During meetings, it is important to have an organized space for people to speak and encourage them to actively listen to each other. It is essential that everyone knows and is encouraged to listen and understand when to speak during the meeting. Another tip is to set a time period for a meeting, with a start and end time. This way your organization avoids meetings that have lost their purpose and drag on for hours.
In addition, it is crucial to have more informal meetings with employees, in order to understand what the difficulties are and how your company can help them in their work routine.
3 - Listening to employees
Valuing their opinion and knowing how listen to employees is essential for business growth, to improve internal communication and increase internal customer satisfaction.
In this way, your company will demonstrate that it is willing to transform what needs to be modified and that it is attentive to the demands of its employees.
Through active listening, your company will actually build a dialogue with employees, not just imposing communication. This is important because it demonstrates empathy from business leaders.
4 - Establish a feedback culture
Just as your company needs to know how to listen to employees, it is also important to establish a feedback culture.
This will help to:
improve the weaknesses of the company's processes;
know what are the main bottlenecks in the processes;
understand the strengths of the business;
understand how the company is performing.
Remember that feedback given and received by employees should always be constructive. Therefore, it is important to make this part of the organizational culture and already explain it to new employees of the company during the on-boarding process.
5 - Use proper tools
Technology is an excellent ally of internal communication. Through the use of software and digital tools that integrate the different teams in your company, your employees are able to:
exchange messages in real time;
hold meetings via video calls;
share work-relevant files;
access the main information about the updated work routine.
Thus, no relevant information is lost and everyone knows how the work is progressing. With everything logged and aligned, productivity increases.
What are the main benefits of improving communication in the workplace?
The advantages of understanding how to improve communication in the work environment involves directly the growth of the company and the improvement of internal processes. Among them are:
- encourage a more positive relationship between professionals;
- have effective employee participation;
- increase the exchange of experiences between sectors;
- to disseminate knowledge among the areas;
- increase productivity;
- retain talent and decrease turnover rates;
- improve the mental health of employees.
This all brings great long-term results. Remember that internal communication is essential for team engagement and alignment.
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